Customer Education Center

On January 12, 2016, Microsoft dropped support for Internet Explorer 10 and earlier versions. We recommend that you upgrade to Internet Explorer 11 at your earliest convenience or use another browser such as Google Chrome or Mozilla Firefox.

As our lives become busier and busier, it's becoming more important to have access to our banks at all hours of the day. While technology allows us to acheive that goal, it also opens us up to the threat of identity theft and fraud. At First State Bank of DeQueen, we take the protection of you and your information very seriously and have put in place many safeguards to provide that protection. In addition to those safeguards that we have in place, there are additional steps that YOU can take to help insure that you have a safe online experience.

The Customer Education Center is designed to provide you with tips and resources you can use to protect yourself not only during your online banking session, but when accessing any website. We are committed to making sure you have a safe online experience. Below are some simple steps that you can take to make your online experience safer:

  • Use a respected anti-virus/anti-malware product and keep it up-to-date.
  • Keep your operating system patched and up-to-date.
  • Use an updated browser when browsing the internet.
  • Never open attachments or click on links in email's that you were not anticipating.
  • Never give out your account credentials through an email.
  • Change your passwords periodically.
  • Avoid using the same password for multiple accounts.
  • Only visit trusted websites.
Following the steps above will help you have a more secure browsing experience.

FTC Recommends Steps to Protect Against Mobile Phone Theft
On June 08, 2017, the Federal Trade Commission ("FTC") issued an alert about the theft of mobile phones and how to prepare for and recover from this type of theft. You can read the alert here.

Guard Against Phishing Emails
In the world of cyber-crime, phishing has become the most effective way in which criminals can still someone's identity. While we are not talking about your grandfather's type of fishing, the concept is essentially the same. Criminals send out specifically crafted emails that look like legitimate emails, from say FedEx or UPS, or perhaps a retailer you shop with. Within the email could be an attachment or a link that takes you to a malicious site that looks just like the real thing. If you open the attachment, it will attempt to download malicious code to your computer. If you click on the link, it will try to download malicious code to your computer through a vulnerability in your browser. They send out thousands of emails attempting to get a few "bites", just like your grandfather did! So what do you do? Quit receiving email? Stay off the internet? Unfortunately, many of us are entrenched in the internet so getting off of it entirely is out of the question. You can follow some of these steps to help reduce your risk:
  • If you were not expecting the email, don't click on any links or open any attachments. Just delete it!
  • If you are unsure if a link is safe, you can normally hover over the link and it will give you the website it's going to take you to. If this site looks nothing like the company that sent you the email, it's probably bad news.
  • Inspect the link carefully. Sometimes the website it takes you to closely resembles the actual site it claims to take you to, with just one or two letters being off in the name.
  • Check for misspelled words within the email. These types of email normally contain many misspelled words or sentences that just don't make sense.
  • If the email sounds too good to be true, chances are it probably is.
  • Keep your computers patches up-to-date. If you are using Windows, turn on Automatic Updates and set it to automatically install them.
  • Use an anti-virus product and keep it up to date.

Resources
Report Identity Theft
If you have been the victim of Identity Theft, you can report it here.

StaySafeOnline.org
For tips and advice that you can use to stay safe online.

Lost or Stolen
Debit Card
If you've lost or had your debit card stolen, you can report it by calling 1-800-791-2525.
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